The following document will define the terms and conditions of the working relationship between RDL360.com (hereafter referred to as “we” or “us”) and the customer (hereafter referred to as “you” or “the client”). Both parties are subject to the following terms and conditions:
As a company, we assure you that we will always try our hardest to ensure that you’re completely satisfied with our services. However, it is better to have things settled in a written agreement, so we both understand what we’re getting into and have documents to refer to “if“ things go south. (god forbid!) It is crucially important for us to write terms and agreements that are easily understandable by the client. Therefore, you will not come across fancy legal words that would complicate the matter. We do not want you to agree to something that is not fully and comfortably understandable. So, bear with us as we try to lay out what’s best for the safety of “you” and “us” in the present time or the far future.
To make the long story short, you’re hiring us to create or manipulate your photos, floor plans, and texts (which will also be referred to as “content”) for a fixed price, evident in our fees and charges.
You agree to provide as much information as possible at the beginning of the project, which is necessary to complete a project to your specifications. On the other hand, we agree to start the project re-work if you’re not happy with the design.
Design or Content Creation
If we are creating/designing content for you, we’ll do our best to work to the look-and-feel, layout, and functionality that you describe to us at the commencement of the project or as is relevant to the category (garment sales, real estate, etc.). You agree that changes you wish to make arising out of information or detail that has not been provided by you at the commencement of the project are “un-foreseeable” and can incur extra charges in order to complete a project to your new or altered specifications.
We will modify supplied content to suit the category chosen by you or in accordance with the requests you have made at the commencement of a project. If your requests fall outside what we say that we will deliver, you may incur extra charges in order to complete those requests. Suppose we cannot complete a project for you due to unforeseen events or complications. In that case, we agree to refund any monies you have already given to RDL360.com within a reasonable time frame.
We can’t guarantee that the content we return to you will not be viewed as misleading or false from another person(s) or company(s) perspective, and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the provision of our service.
You also agree that we do not have knowledge of how the output data, text, or otherwise, is going to be used, and we cannot be held liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential or special damages arising out of how you have chosen to use the output data.
Suppose any provision of this agreement shall be unlawful, void, or for any reason, You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Deposits, Revisions, and Refunds
A maximum of 20 revisions can be made upon the clients request until 3 months from the delivery time.
The client can request a refund until 7 days from delivery unless a revision is requested and/or the results have been published anywhere. Unenforceable. In that case, that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by your good selves or that you have permission to use them.When you pay for a project, the copyright is automatically assigned as follows:You own the content we return to you for this project. We’ll give you a copy of all files, and you should store them really safely as we are not required to keep them or provide any native source files we used to make them.You also own text content, photographs, and other data you provided unless someone else owns them.
We love to show off our work and share what we have learned with other people, so you agree to allow us the right to display and link to images, both supplied and completed, as part of our portfolio and to write about the project on websites, in magazine articles, email marketing, advertising and in books or print media.
Terms of Payment
In the event the Client pays a deposit to RDL360.com on account of any Estimate, but RDL360.com is unable or unwilling to commence such work, then RDL360.com will return the deposit, less any accrued fees or expenses. In the event, the Client pays a deposit to RDL360.com on account of an Estimate, but the Client requests to withdraw or otherwise not commence such work before RDL360.com starts any such work, then RDL360.com may, at its option, retain the deposit as liquidated damages as its sole remedy.
In the event either RDL360.com or the Client requires a material change to the scope of work, the timeline, the Services, the Deliverables, or the Fees, the party requesting such change shall communicate such change to the other party, in writing, and will provide the other party with a reasonable opportunity to assess the impact of such changes. If the parties agree to such changes, such acceptance will be evidenced in writing by way of a mutually executed change order, which will be incorporated into this agreement. Neither party will be required to agree to any changes that materially change the Services or have a material impact on the business of the party.
If, for any reason, one part of these terms becomes invalid or unpredictable, the remaining parts of it remain intact. We will update these terms if necessary to avoid the aforementioned circumstances.
Essentially, although the language of these terms and conditions is simple, the intentions are serious under the exclusive jurisdiction of the courts of Canada.
By starting a project with RDL360.com, you (the client) agree to these terms and conditions.
RDL360 may, at its discretion, without notice, change terms and conditions and disclaimer by posting the changes on its site. Clients shall monitor and read these changes. Clients accept these changes when they continue to use the site after RDL360 posts them. If the client disagrees with a change, then the client should discontinue using the site and service.
RDL360 reserves the right to make changes to its editing options, editing plans, and editing procedures. Clients accept these changes when they continue to use the services after RDL360 makes any changes.
Accuracy of information
Occasionally, there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.
liable for any loss of any Content. It is your sole responsibility to maintain an appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.
The Client is responsible for all activities that occur under its account. The Client is responsible for maintaining the security and confidentiality of all usernames and passwords.
The client shall notify RDL360 immediately of any unauthorized use of its username or password or account or any other known or suspected breach of security. The client shall change its password if it’s compromised.
RDL360 reserves the right to suspend or terminate immediately the client’s account or activity that is disrupting or causing harm to RDL360 computers, systems, or infrastructure or to other parties or is in violation of state or federal laws.